What is Service Design?

Per Wikipedia,

Service design is a form of conceptual design which involves the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers.

or (my distillation)

Service design is the planning and organization of people, communications, and components involved in the interaction between service provider and customers.

  • All Engineering is Design

References


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Afomi is the digital sandbox of Ryan Wold. This site, like myself, is a work in progress. I am always evolving it to better share my inspirations and aspirations.

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Ryan is a systems-thinking Product Developer and Designer who practices agile, test-driven, and lean software delivery, while solving problems with people.